Shipping policy

Shipping Policy

Last updated: 9/24/2025

1. Order Processing Time

All orders are processed within [1-3 business days] (excluding weekends and holidays).
Orders placed after [5:00 PM local time] may be processed the next business day.
During peak seasons, holidays, or promotional events, processing times may take longer.

2. Shipping Methods & Delivery Time Estimates

*Transit times begin once the order has shipped, and do not include processing time.

3. Shipping Rates & Free Shipping

Shipping cost is calculated at checkout based on weight, dimensions, and delivery location.
We offer free standard shipping on orders over [USD $30].
For orders under that threshold, shipping costs are: [flat rate / tiered / real-time carrier rates].

4. International Shipping & Customs

We ship to the following countries:

America and Canada.
International orders may be subject to import duties, taxes, and customs fees, which are the responsibility of the customer.
Delivery times may be longer due to customs processing.

5. Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number.
Use that number on the carrier’s website to follow your delivery.

6. Lost, Damaged, or Delayed Shipments

If your package is lost, damaged, or significantly delayed, please contact us at info@thunderthump.com within [10 days] of the expected delivery date.
We will work with the carrier to file a claim and, if necessary, issue a replacement or refund.
We are not responsible for delays caused by the postal service, customs, natural disasters, or other force majeure events.

7. Incorrect Address / Returns

You are responsible for providing a correct and complete shipping address.
If a package is returned to us due to an incorrect address, we will notify you. A reshipping fee of 0 may apply to send it again.
If you wish to cancel or change your address after an order is placed, contact us immediately. We’ll do our best to assist, but changes may not always be possible once the order is in transit.

8. Multiple-Item / Split Shipments

If you place a multi-item order, items may ship in separate packages depending on stock availability and warehouse location.
You will receive separate tracking numbers for each package.

9. Holiday / Seasonal Delays

During holidays, sales events, or peak periods (e.g. Black Friday, Christmas), processing and delivery times may be extended.
We will do our best to update you via email or store announcements in case of delays.

10. Contact & Support
If you have any questions about shipping or your order, please reach out:

Currency